ITC (Integrated Telecom Company) ranked first for the second quarter in a row in the CITC fixed internet services providers in KSA for the Q2, 2018 for the least complaints recorded. The number of complaints in Q2 reached 63 for every 100,000 customer.
In spite having recorded the best number among its competitors, ITC considers this number as a new target to be lowered by providing the customers the best quality of fixed internet services with most efficient cost along with most interactive after-sales service during the year.
ITC, through a partnership with the Minister of Communications and Information Technology, is working on covering more than 640,000 households with fiber optic broadband services. These experiments are part of ITC's plan in developing communication services through FTTx and wireless networks.