As a "hidden champion" of digitalization, Detecon International, a leading German management and technology consultancy, becomes 40 years young (founded 7/7/77). They are Deutsche Telekom Group's own management consultancy that guides national and international clients, including many telecommunications companies, through the process of digital transformation. In an interview with Telecom Review, Peter Krüssel and Falk Schröder, managing partners at Detecon International, talked about how they are helping companies to improve their performance and get them closer to digitization and 5G deployments.

Read more: Detecon: Digitalization and 5G bring new opportunities for telcos

Starting off as an analyst-programmer back in 1988 and growing year by year, pursuing the IT and telecom business sector, to establishing her own company,  Zakie Karam, General Manager & Co-Founder of DON TELECOM is definitely an inspiration in the world of Telecom.

Read more: A role model in the world of telecom

NeXgen has rebranded its organization as NXN - following the evolution of the business from a leading consulting services firm to a fully-fledged digital services provider. It has combined its expertise in Smart City consulting and knowledge of the GCC region to become the leading digital services provider in the Middle East. Telecom Review spoke to charismatic NXN CEO, Ghazi Atallah, to discuss in more details the thought process behind the rebranding, its role in smart cities and the digital transformation services it provides for its customers.

Read more: NXN the region’s leading digital services provider

Telecom Operators
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Mahindra Comviva, the global leader in providing mobility solutions, announced that its mobile engagement solution for enterprises - Ngage Messaging Platform will now provide omni-channel customer engagement with the addition of new digital channels. With new channels like Chatbots, Push Notifications and Social Media integration, Ngage platform is now a one stop shop for the customer engagement needs of enterprises, supporting both legacy and digital channels.

In this digital world, contextual and real time interaction is the key to building stronger engagements with customers. Enterprises are using mobile first marketing strategies to engage with their customers at the point of need and delivering the richest, most compelling experience possible. This growing Application-to-Person (A2P) enterprise messaging industry (estimated to reach 70 billion USD by 2020) presents a compelling revenue opportunity for telecom operators as they look for ways to offset their Person-to-Person (P2P) SMS revenue decline.

Ngage Messaging Platform protects operator investments by enabling them to take advantage of growing A2P traffic volumes as well as provide enterprises the ability to connect with their customers on digital channels as well, all through a single platform.

Ngage platform helps enterprises develop a holistic approach to their customer engagement, create a robust suite of services that can enhance their brand image and deliver cost effective, immediate and personalized communication.

Speaking on the launch Aditya Dhruva, VP and head of Messaging and Broadband Solutions, Mahindra Comviva said: "With this new and improved mobile engagement solution 'Ngage', we aim to deliver higher value to enterprises and omnichannel experience to their consumers. As the world becomes more interactive, it needs real time customer engagement solutions to build successful brand engagements. With Ngage, enterprises can not only enable multi-level engagement with their customers, but also monetize these engagements in real time."

With over 80 deployments across the globe, Ngage Messaging Platform offers direct, cross-channel delivery, with multi-billion message handling capability and simplified service experience. It offers enterprises and operators the diversity of communication with policy controls, real time invoicing flexibility, business reporting and dashboards on a single platform.