Reports and Coverage

Many are of the belief that the next big trend in tech is humanity and how we can leverage emerging technologies for the good of humanity.

Swisslog, a global leader in robotic, data-driven and flexible automated solutions, is physically displaying its highly efficient order processing solutions for single items at the 39th GITEX Technology Week, being held at the Dubai World Trade Centre from October 6-10.

King Fahad Medical City (KFMC), one of the largest and fastest-growing medical complexes in the Middle East, has partnered with Avaya Holdings Corp. (NYSE: AVYA) to build a unified contact center that will transform healthcare delivery in the Kingdom of Saudi Arabia.

Avaya Holdings Corp. today previewed Avaya IX Onespace, an industry-first solution in unified communications and collaboration that expands the capabilities of the Avaya IX Workplace UC portfolio.

Elm has revealed its upcoming financial technology product during its participation at GITEX 2019. The E-Wallet service is currently being developed in coordination with the Saudi Arabian Monetary Authority (SAMA) in support of the Financial Sector Development Program launched in line with the “Saudi Vision 2030”.

du, from Emirates Integrated Telecommunications Company (EITC), along with NXN and TELUS Health are collaborating to roll out the TELUS eHealth solution portfolio in the UAE. This consortium complements the organizations’ focus in developing a national eHealth capability to improve the healthcare outcomes in line with the UAE Vision 2021 to provide world-class healthcare.

Eng. Nasser bin Sulaiman Al Nasser, STC Group CEO, confirmed that STC has increased the number of sites - equipped with 5G in various KSA regions, stressing that the Kingdom of Saudi Arabia is considered today among the best countries that have prepared for the launch of the Fifth Generation in KSA in early 2020.

An enhanced multi-channel platform can now guarantee customer engagement through business applications and a single API for SMS, voice and instant messaging applications, all thanks to Saudi cloud communications platform unifonic that chose the Middle East’s biggest tech event – GITEX - to launch the enhanced platform.

Bahraini telco Batelco has chosen Ericsson Expert Analytics (EEA) as a strategic solution for Customer Experience Management (CEM) across Bahrain. The rollout is underway as Batelco targets a unified CEM strategy to improve customer experience, boost network performance, and enhance operational efficiency.

(By Daniel Bar-Lev, Director, Office of the CTO, MEF)

For the sixth year running, MEF will showcase Proofs of Concept (PoC) at its big international event – this year, MEF19 in Los Angeles on November 18-22.