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Nokia announced two new managed services offerings to help communication service providers (CSPs) deliver a better customer experience and realize faster returns on their 5G investments by better utilizing intelligence from their network data.

Operations Transformation is a multi-year service with a focus on guiding CSPs to enhance the productivity and agility of their operations through cloudification and automation while Operations Intelligence, which uses AI driven analytics using massive datasets to precisely pinpoint issues, has the end goal of enabling CSPs to increase business outcomes like net promoter scores (NPS) and returns on their 5G investments.

Friedrich Trawoeger, senior vice president, cloud and cognitive services at Nokia, said, “We know that customer expectations have changed so our focus with these new services is to help CSPs realize business outcomes leveraging the intelligence in their networks. The methodology can follow our customers’ unique digital transformation journey. In addition, the catalog approach is another step in our strategy towards providing a complete Software as a service (SaaS) portfolio.”

Both services follow a methodology where modular operations services focus on the biggest improvement areas. The method is designed to follow a CSP’s unique digital transformation journey and deliver tangible results in an outcome-based business model, giving flexibility and control. The micro-operations services catalog includes use cases ranging from coverage and capacity optimization to predictive analysis of anomalies in complex network settings in order to prevent the degradation of customer services and leverages Nokia AVA’s AI use case library.

Nokia has been delivering commercial projects for the new two services with various CSP customers that have already started to yield solid results, including some CSPs in the Asia Pacific and Africa which have been able to reach the leading position in customer NPS and network performance. In other cases, CSPs have been able to keep their operating costs flat despite seeing network growth increase 50%, while also achieving higher network availability with 60% less variance in performance.

The new services coincide with the release of new Nokia-commissioned research, based on a survey of around 50 CSPs globally, which shows that most CSPs value their operations partners' support in their digital transformation.

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