Open source solutions are accelerating nowadays cloud adoption and innovation and their adoption has accelerated throughout the years. Red Hat, provider of enterprise grade open source software solutions is a world leader in this field with its flagship Linux Enterprise operating system. In order to discover more about open source solutions, Telecom Review spoke to Mike Piech, Vice President and General Manager, Middleware, Red Hat.

Read more: “The open source world is where the innovation is happening” says Red Hat’s Mike Piech

The telecommunications industry has rapidly evolved creating a whole new ecosystem fostering new trends and technologies that are at the core of what we call "digital transformation". In an exclusive interview with Telecom Review, Osman Sultan, Chief Executive Officer, Emirates Integrated Telecommunications Company (EITC) highlighted how the company has maintained a leading position in the market thanks to the approach it has adopted in terms of digital transformation.

Read more: EITC: Taking the market to the next level

Egypt's largest incumbent operator Telecom Egypt has been heavily investing in its network to deliver high internet speeds and improve customer satisfaction, said CEO Eng. Ahmed El Beheiry. In an exclusive interview with Telecom Review, Telecom Egypt CEO highlighted the efforts undertaken to enhance broadband services in Egypt and the operator's CSR initiatives aiming at developing the Egyptian society.

Read more: Telecom Egypt striving to achieve customer satisfaction

Eva Andren, VP and Head of Managed Services at Ericsson has claimed that AI and Machine Learning will drive operational efficiency in next-generation networks and claimed the Swedish telecommunications colossus is well-positioned to maintain its position as a global-leading vendor for operators as they continue to prepare for the Fourth Industrial Revolution.

Read more: “AI and Machine Learning will drive operational efficiency in next-gen networks” – Eva Andren -...

The technological revolution has affected all sectors either directly or indirectly with its significant impact on all their aspects, including customer experience. The latter is one of the pillars of the telecoms industry given the fact that the final objective is always customer satisfaction. Indranil Das, Head of Digital Services, Ericsson Middle East and Africa spoke to Telecom Review about the new era of customer experience.

Read more: Ericsson’s Indranil Das highlights technology’s impact on customer experience

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