Egypt's largest incumbent operator Telecom Egypt has been heavily investing in its network to deliver high internet speeds and improve customer satisfaction, said CEO Eng. Ahmed El Beheiry. In an exclusive interview with Telecom Review, Telecom Egypt CEO highlighted the efforts undertaken to enhance broadband services in Egypt and the operator's CSR initiatives aiming at developing the Egyptian society.

Read more: Telecom Egypt striving to achieve customer satisfaction

Eva Andren, VP and Head of Managed Services at Ericsson has claimed that AI and Machine Learning will drive operational efficiency in next-generation networks and claimed the Swedish telecommunications colossus is well-positioned to maintain its position as a global-leading vendor for operators as they continue to prepare for the Fourth Industrial Revolution.

Read more: “AI and Machine Learning will drive operational efficiency in next-gen networks” – Eva Andren -...

Etisalat has been deploying tireless efforts to meet the growth in capacity demand, according to Ali Amiri, Group Chief Carrier & Wholesale Officer, Etisalat. In an exclusive interview with Telecom Review, Amiri highlighted the main trends shaping the telecoms industry and explained Etisalat's strategy as to each one of them. In addition, he tackled the operator's plans to meet the growing demand for data and the factors allowing to successfully enable global connectivity.

Read more: Etisalat striving to meet big data traffic growth

The technological revolution has affected all sectors either directly or indirectly with its significant impact on all their aspects, including customer experience. The latter is one of the pillars of the telecoms industry given the fact that the final objective is always customer satisfaction. Indranil Das, Head of Digital Services, Ericsson Middle East and Africa spoke to Telecom Review about the new era of customer experience.

Read more: Ericsson’s Indranil Das highlights technology’s impact on customer experience

Virgin Mobile, the second mobile brand to operate under EITC, has done well since entering the telecommunications industry in the UAE almost twelve months ago. Telecom Review managed to secure an exclusive interview with the charismatic figurehead for Virgin Mobile UAE, Karim Benkirane, in an effort to find out his reflections on its first year in the market, its strategic vision for the future, its recent partnership agreements with Samsung and Careem, industry challenges and why the Virgin Mobile brand has been embraced by today's digitally savvy consumer.

Read more: Virgin Mobile UAE is a business unit within EITC that was ‘born digital’ – Karim Benkirane

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