Etisalat's main theme this year at GITEX Technology week is focused on 'Driving the Digital Future to Empower Societies'. This is built on our vision to provide futuristic solutions and services that will have a fundamental impact on people's lives.

Read more: Driving the digital future and leading the 5G revolution to empower societies

The technological revolution has affected all sectors either directly or indirectly with its significant impact on all their aspects, including customer experience. The latter is one of the pillars of the telecoms industry given the fact that the final objective is always customer satisfaction. Indranil Das, Head of Digital Services, Ericsson Middle East and Africa spoke to Telecom Review about the new era of customer experience.

Read more: Ericsson’s Indranil Das highlights technology’s impact on customer experience

Global vice-president of Infinet Wireless, Kamal Mokrani, has said that the introduction of its new generation of products will ensure it meets the ever-evolving demands of its customers in relation to emerging technologies such as 5G and internet of things.

Read more: New generation of products from Infinet Wireless will ensure it meets 5G demands

Jay Srage established himself as one of the most prominent leaders and visionaries in the ICT industry in the Middle East during his highly successful tenure as president of Qualcomm in Eastern Europe and the MEA region.

Read more: Jay Srage launches new enterprise to accelerate the adoption of emerging technologies

Creating accessible technology for everyone is Ja-Square's mission, according to the company's CEO, Saad Al Jamal. The France-based company entered the Lebanese market five years ago and has been able to revolutionize the technology sector with its cutting-edge solutions.

Read more: Ja-Square: Operators’ trusted IoT partner

Egypt's largest incumbent operator Telecom Egypt has been heavily investing in its network to deliver high internet speeds and improve customer satisfaction, said CEO Eng. Ahmed El Beheiry. In an exclusive interview with Telecom Review, Telecom Egypt CEO highlighted the efforts undertaken to enhance broadband services in Egypt and the operator's CSR initiatives aiming at developing the Egyptian society.

Read more: Telecom Egypt striving to achieve customer satisfaction

Eva Andren, VP and Head of Managed Services at Ericsson has claimed that AI and Machine Learning will drive operational efficiency in next-generation networks and claimed the Swedish telecommunications colossus is well-positioned to maintain its position as a global-leading vendor for operators as they continue to prepare for the Fourth Industrial Revolution.

Read more: “AI and Machine Learning will drive operational efficiency in next-gen networks” – Eva Andren -...

Etisalat has been deploying tireless efforts to meet the growth in capacity demand, according to Ali Amiri, Group Chief Carrier & Wholesale Officer, Etisalat. In an exclusive interview with Telecom Review, Amiri highlighted the main trends shaping the telecoms industry and explained Etisalat's strategy as to each one of them. In addition, he tackled the operator's plans to meet the growing demand for data and the factors allowing to successfully enable global connectivity.

Read more: Etisalat striving to meet big data traffic growth

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