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Ivanti, the automation platform that discovers, manages, secures, and services IT assets from cloud to edge, announced that it has been positioned as a leader in the 2021 Gartner® Magic Quadrant™ for IT service management for the second consecutive year. The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute.

“We believe Ivanti’s placement in the report is a result of our differentiated product roadmap, our ability to execute and the strategic acquisitions we have made to strengthen our platform in the last year,” said Samer Hani, Middle East regional director of Ivanti. “Through the Ivanti Neurons platform, we are uniquely positioned to deliver a proactive and predictive service management solution, with contextual employee experience, and improved business outcomes. Our Ivanti Neurons platform empowers IT departments with automation bots that proactively resolve issues, even before employees notice them, and delivers a personalized employee experience.”

Ivanti Neurons for ITSM is one of the most flexible and complete cloud-optimized ITSM solutions available. Customers can automate workflows and eliminate costly manual processes while making their business more efficient, compliant and secure. Whether looking for an IT help desk/support ticket solution or to support more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet specific business needs.

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