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The Telecommunications and Digital Government Regulatory Authority (TDRA) announced that it has received a 5-star rating from the European Foundation for Quality Management (EFQM).

Last September, TDRA attained membership in the EFQM, through which it would be able to support the implementation of the EFQM's leading advisory approach. The assessment aims to help member organizations improve their performance and objectives while developing their respective human resources.

During the process of recognition, EFQM’s AssessBase platform analyzes a detailed self-assessment document. EFQM’s team of 3–4 assessors will review the organization's submission and then each spend 3–4 days with the staff to review every aspect of the performance.

Comprehensive feedback and documentation are given, including a scoring profile and detailed recommendations for improvement based on the organization’s bespoke objectives. The feedback includes specific advice based on the EFQM model.

Once recognized by EFQM, the organization is then given a 3–7 star rating based on its overall score. Many organizations use their star rating both as a badge of honor and a benchmark for continuous improvement. The achieved recognition is valid for three years.

TDRA used the EFQM’s integrated services to better equip its own teams to drive excellence as well as cultural change and transformation.

According to Mohammad Al Kitbi, deputy director-general of the Support Services Sector at TDRA, TDRA sought to establish partnerships and cooperation with key leading global organizations in various related work areas to share success stories, conduct benchmarks and utilize the latest global managerial, administrative and occupational/professional systems in the development of TDRA’s operation, including cadre qualification and training.

The EFQM is an innovative, not-for-profit organization that fuses data-driven insights, curated learning and development, and networking opportunities for the benefit of organizations and individuals worldwide. EFQM helps stakeholders grow, improve work methods and follow a common management philosophy among thousands of people all around the world.

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