The Telecommunications and Digital Government Regulatory Authority (TDRA) has announced transformation projects under the auspices of the "We the UAE 2031" vision, which constitutes a new envisioning and execution of a national action plan through which the UAE will continue its development journey and enter the first decade of the next fifty years.
The 3 transformation projects with an important strategic impact include the Digital Vault within the banking, insurance and telecommunication sectors; the Children's Communication Services Program; and the Digital Customer Journey Quality Measurement Program.
These projects are in line with the "We the UAE 2031" vision and its integrated development program for the next ten years, covering social, economic, investment and development aspects, especially within the special directions of the "Forward Ecosystem" pillar, including building the government of the future.
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The announced projects also fall within an integrated file of initiatives and programs emanating from the Digital Transformation Strategy with the aim of consolidating the foundations and concepts of a comprehensive and integrated digital life in the UAE while confirming the UAE’s global position as a leading and advanced country in the field of digital government and in embracing emerging technologies to serve customers and support applications that contribute to establishing an attractive digital economic environment.
H.E. Eng. Majed Sultan Al Mesmar, TDRA director general, noted, “TDRA transformation projects fall under the general context of the UAE’s directions and the vision of its wise leadership, and represent an interpretation of several pillars of “We the UAE 2031” vision, which enhances the UAE’s future readiness. We are pleased that the ICT sector is the sector that supports progress in all fields, especially the economic field, through the consolidation of the digital economy, which enhances the UAE’s leading position on the global map. In addition, our transformation projects for the current stage are related to economy, youth and the various segments of customers, which constitute the main headlines for creating the desired future.”
The Digital Vault project contributes to enabling the telecom, banking, insurance and private sectors to design and provide seamless digital services to customers in a way that enhances the quality of life in the UAE on the grounds of ease, trust and privacy, allowing the sharing of reliable data and documents with the customer’s approval. These services are designed in line with the laws and policies of the UAE, including the Electronic Transactions and Trust Services Law and the Personal Data Protection Law.
The Children's Communication Services Program is a special project with an important social dimension. It includes launching telecom services and packages for minors in cooperation with the licensees to provide telecom services safely, which facilitates the use of modern technology such as smartwatches and wearable devices. This initiative will be the first of its kind in the region, and it keeps pace with the increasing use of digital technologies by children in the fields of education, entertainment and others. The initiative aims to regulate the use of telecom services by minors, protect this segment of society and encourage minors to safely engage in the use of technology.
The Digital Customer Journey Quality Measurement Program project aims to improve user experiences and support decision-making through a data analysis platform that gives a deeper understanding of applications using AI in operations, which leads to providing interactive and proactive monitoring and analysis to identify the root causes of errors and slowdowns in operations related to service provision and make the services seamless and available around the clock.
This project aims to improve customer happiness by prioritizing a better user experience at the level of government services in general, with the aim of achieving the UAE vision in the "Forward Ecosystem" pillar and the national directions in providing the best government services.