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stc has launched four digital initiatives to assist the Kingdom’s healthcare providers in preventing the spread of COVID-19. The initiatives effectively contribute in facilitating the work of medical staff in hospitals and health facilities and ensuring the continuity of work remotely. These efforts come in line with the precautionary measures taken to reduce the spread of the virus to protect the lives of the Kingdom’s citizens and residents.

Eng. Riyadh Saeed Muawad, senior VP of enterprise business unit at stc, explained that the four digital initiatives that were launched by stc include the “Virtual Clinic” service which provides communication between patients and doctors, and the EMI service for managing, storing, and displaying medical images easily and remotely to achieve the highest quality in health facilities. The two remaining initiatives are “Tari’” and “Fawran”. The first allows doctors and medical healthcare staff to activate notifications in a manner that surpasses any other traditional system, and the second allows customers who are in businesses that deal with field, security, or emergency operations to communicate safely through PPT (push-to-talk) method.

“These initiatives are part of the company’s efforts as a digital enabler and are in line with Saudi Vision 2030 to digitize the infrastructure of the healthcare sector and provide suitable services to facilitate and automate the work of our healthcare heroes so that we may overcome all challenges brought about by this crisis,” he added.

Eng. Riyadh highlighted that these services are also a part of a package of services provided by stc as a digital enabler in order to offer digital, smart, and innovative solutions across the government and private sectors to ensure continuity of work and access to all customers and clients.

The “Virtual Clinic” service, which is provided through cloud computing solutions in stc, offers a medical bag to measure the patient’s vital signs at their place of residence. Through this service, doctors would be able to view and interpret a patient’s results and provide medical advice to the patient seamlessly and accurately through a video call.

The EMI service organizes the collection and retrieval of medical images either across departments of the same healthcare facility or between several healthcare facilities in an integrated manner and with the right information systems. This leads to improving the patient’s experience and reducing the time needed by medical staff to issue medical imaging reports in a way that helps them make medical decisions effectively and flexibly. The service also serves several geographical locations using cloud computing to provide data transfer and security to all beneficiaries.

“Tari’” service improves sending notifications and enhances reliability. The service operates through a range of notification channels that can be customized and activates. These include the e-application, SMS messages, e-mails, machine communications, and Tera SDS. All of these channels save time, increase effectiveness, and assist medical facilities accelerate the time needed to provide healthcare for emergency cases.

Lastly, “Fawran” service has several special and intelligent features such as private or group conversations and excellent service coverage that ensures connection quality regardless of network traffic.

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