Etisalat UAE, branded as etisalat by e&, has announced the launch of the E-care program that will efficiently support customers through a range of end-to-end bespoke managed network and infrastructure solutions – from hardware to software, networking, new solutions acquisition and setup, and support services.
Furthermore, etisalat by e& will elevate the customer experience and operational agility by enhancing its in-house capabilities and joining forces with key technology players to deliver maximum benefits.
In recent years, the subscription adoption rate for managed services has increased as businesses shift to a more reliable and professionally managed service solution. As part of the E-care program, etisalat by e& is investing heavily in enhancing its technology platforms, team skillsets and partner ecosystem. Having always channeled its efforts towards managing and fulfilling customer expectations, its new approach of designing and deploying innovative and integrated solutions will help customers build a robust infrastructure, leading to sustainable growth. With the expertly-designed and professionally managed new service offering, etisalat by e& supports customers by reducing the total cost of ownership, allowing them to focus on their core business and sustainable growth.
Hamad Mohamed Al Marzooqi, SVP of pre-sales and business operations, etisalat by e&, said: “At etisalat by e&, we are on a mission to deliver outstanding customer experiences at all times. With the E-care programme, we are revamping our end-to-end managed network and infrastructure services to cater to our customers' evolving needs. One of the key building blocks of the E-care programme is to create unique value propositions for our customers through our in-house capabilities supported by a robust partner ecosystem. We look forward to rolling out the E-care programme that will strengthen our managed services offering as we stay committed to delivering strong value for our customers and continue to be their trusted partner.”