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Comarch and du, from Emirates Integrated Telecommunications Company (EITC), have signed a major contract to revamp the UAE-based company's network inventory and topology management. The contract covers resource inventory and catalog, OSS auto-discovery and reconciliation, and OSS mediation. The system is operational and serves as the du network's core inventory.

In pursuit of operational and service excellence, a pillar of du's strategic goals, Comarch and du have launched a partnership that aims to transform the current OSS into one that is more agile and flexible by incorporating the latest paradigms of infrastructure automation, asset management, and dynamic near real-time infrastructure topology stitching and refresh.

Comprehensive Portfolio and Vision

"We selected Comarch as our partner primarily due to their comprehensive OSS portfolio, collaborative approach, and high level of expertise necessary to accomplish this digital transformation. The successful implementation of this solution brings us closer to achieving du's strategic vision of digital agility, reduces our time-to-market, and empowers us to deploy emerging technologies faster than ever before," said Saleem Alblooshi, Chief Technology Officer at du.

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The Comarch solution consists of commercial off-the-shelf modules selected from the Comarch OSS portfolio. These modules are part of Resource Management—a product line providing a wide range of solutions for telecommunication operators to manage all kinds of logical and physical resources that build their network environment. Comarch's innovative multi-vendor, multi-technology inventory for du covers the following domains: RAN 5G, 4G, 3G, 2G, transport (SDM, WDM, IP), mobile and fixed core, fixed access (GPON, ethernet) and passive components. Recently, Comarch has also added data center management and virtualization to the product's features.

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A clear overview of all the network elements and their configuration, intuitive wizards, and data collected during the migration and reconciliation process improves operational management significantly, while the auto-discovery and reconciliation module provides du with a clear overview of all network elements and their configuration; all of which is possible due to reliable and up-to-date data from live network elements and vendor-specific network management systems. The system is continually maintained as a result of annual improvements. This ensures that the most recent vendor releases in the du ecosystem are supported and usable.

OSS Multifaceted Transformation

The OSS transformation brings numerous benefits, including cost savings in network inventory and operations, improved tracking of new assets, streamlined planning processes and tools, faster time-to-market, automated implementation of new network technology, better utilization of network resources, and a simplified IT environment. However, the primary advantage of the product lies in its reporting and analytical BI Point, which offers real-time information on network resource usage, site development, and data quality—critical metrics that require constant monitoring—as well as historical data in these areas for comprehensive analysis.

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"The goal of du was to transform their current OSS to a more agile one, with increased operational efficiency, improved customer experience, and flexible management of the production environment," said Paweł Workiewicz, Head of Business Development Division APAC and MEA. "Our comprehensive OSS portfolio allows us to provide du with modules that enable increased automation and standardization and will support the customer in rolling out new technologies such as 5G and NFV, enhance their data synchronization and integrity, and reduce the costs of creating and operating the transport network."

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