To simplify network operations and maintenance given the increasing adoption of 5G use cases, Nokia has come up with a new suite of artificial intelligence (AI) and machine learning (ML)-driven support services designed to address the complexity of 5G networks. Using the digital services, engineers can maintain networks from anywhere and service providers can focus on superior end user experience.
Owing to network complexity, communications service providers are constantly faced with challenges to deliver the highest customer experience in the most cost-effective and efficient way. Nokia aims to resolve this issue with its new digital services and drastically reduce the time and effort of network maintenance.
- Nokia Digital Assistant advanced features include live network information, on top of 19 data sources introduced last year, which allows engineers to quickly access technical information and see what is happening in the networks.
- AI based work-flow optimization simplifies software maintenance and reduces resolution time. Instant spare availability uses automation across the supply chain to speed up hardware maintenance and replacements.
- Nokia Learn leverages mobile advanced learning methodology to provide engineers with interactive product and technology trainings and a learning environment that seamlessly integrates in their flow of work.
These advanced capabilities allow network maintenance teams to access all the network intelligence they need in a way that is best suited for them while driving new efficiencies and reducing the time and effort required to keep those networks up and running.
Commenting on the services, Vele Galovski, VP, support and field services research at TSIA said, “The way a customer wants to be served is changing in a dramatic, and permanent manner. A substantial number prefer a digital customer experience with self-service capabilities. As an example, millennials are more comfortable with, and prefer using chat, text chat, YouTube, and self-service compared to previous generations by double digits. These changes will create urgency for technology companies to develop a seamless omnichannel experience. Support organizations will not only have to continue delivering services through phone and email, but they will also need to deliver a superior personalized customer experience across multiple digital channels.”
Meanwhile, Deepak Harie, VP, head of technical support services at Nokia said, “We are proud to leverage our extensive knowledge of 5G networks, AI and machine learning to deliver new efficiencies in network operations and maintenance. In doing this we can provide our communication service provider customers faster responses to network issues, and a more digital and personalized support experience.”
New studies show that the worldwide 5G connections will reach 619 million by the end of 2021
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