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Jazz, Pakistan’s largest mobile network operator, has partnered with Infobip, a leading global cloud communications provider, to build the first ever CPaaS and services environment omnichannel service in the country – making Jazz the first in Pakistan to launch a complete services environment platform.

Building on its ongoing digital transformation journey, Jazz will offer customers complete omnichannel functionality, providing seamless customer experience across all communications channels and cutting-edge data center services. Infobip will deploy a full-scale services environment on Jazz’s premises, the first of its kind in the Pakistani market, in addition to implementing a complete platform replacement for the company. This deep level of integration highlights Infobip’s commitment to quality, and building solutions to scale.

Matija Razem, VP business development, Infobip shared, “We are thrilled to take our relationship with Jazz to the next level. In establishing, through a complete platform build, a full-scale services environment, we are confident that we can elevate customer experience for Jazz users. Accompanying Jazz on this transformation journey is a testament to Infobip’s ability to take projects from inception to scale. This is such an exciting time for telcos in the region and we are happy to be a part of it.”

“Jazz is proud to have positioned itself as a market leader that is spearheading digital transformation in Pakistan. CPaaS and services environment are key components for business growth, one we are confident will help drive positive change across a multitude of industries in the country. By partnering with Infobip we are confident that we will be able to not only increase our revenue streams but also achieve unprecedented levels of reach,” explained, Ali Naseer, chief business officer, Jazz.

As a leader in the digital transformation space, Jazz is especially keen to share what this new partnership entails for its 72 million plus and growing client base. From more reach and higher engagement to enabling customers to connect across their favorite channels, Jazz has quickly established itself as the fastest growing telecom company in the region and one of the top five fastest growing in the world.

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