du welcomed two Saudi Zain Telecom employees to its offices in Dubai as part of the Exchange Experience Program between the two telecom providers announced last November. In line with the program, Ibraheem Gharwi, Training & Quality Assurance Manager and Yazeed Alsalmi, VVIP Contact Centre Manager at Zain had a unique opportunity to experience du best practices and indulge in knowledge sharing sessions with du employees, in addition to the field visits to du Call centers in Fujairah and Retail shops.
"As we move towards achieving Vision 2021 goals of building a competitive economy driven by knowledgeable and Innovative Emiratis, cooperation amongst various industry partners becomes an imperative for achieving excellence and ensuring that we deliver best practices and add value to our customers," said Ibrahim Nassir, Chief Human Capital and Administration Officer at du. "Last year two of our colleagues from du travelled to Saudi Zain Telecom, they were given the opportunity to further enhance their skills, as well as the communication and interaction between our two companies. Today, we hope to offer Saudi Zain Telecom a similar experience; while simultaneously enhancing both companies’ creativity and innovation throughout our operations to achieve excellence and success."
Commenting on the opportunity, Sultan Al-Shahrani, Chief Human Resources and Communication Officer at Zain Saudi Arabia said: "This agreement enables us to further support Saudi Vision 2030 by investing in the knowledge economy through experience sharing and exchange with du. We look forward to seeing the benefits that would be achieved, to ensure the development, improvement and exchange of experiences and knowledge acquisitions, which will enhance the efficiency of employees in both companies, and thus will enhance the quality and efficiency of work in the telecom sector in general."
This is the second exchange experience that has occurred since the Memorandum of Understanding between the two parties was signed in Q3, 2016. The aim of the program is to share the best practices and operational plans during the agreed period, in addition to coming up with practical recommendations to improve both telecom operators business practices.